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Terms and Conditions

 

Please note that for travelers booking our Signature Journeys, different rules and conditions govern these special tours. The Liz Caskey Culinary & Wine Experience office will advise and send these conditions at the time of booking.

 

RESERVATIONS & PAYMENTS

Early reservations are essential due to our private group size and the conditions of our suppliers in our tour itineraries. Deposits and payments can be made by the following methods:

–Wire transfer to our US Bank Account

–Check deposit to our US Bank Account

–Credit cards: There is a surcharge of 3.1% on the total amount for US-issued cards (excluding American Express) and 4.1% for foreign-issued cards (excluding American Express). For American Express, US-credit cards have a 4.2% charge of the total purchase and for non-US cards it is a 4.5% charge of the total purchase. We do need you to fill out the authorization form and return it to us to process this.

Additionally, to fully confirm a reservation, each passenger must complete the following:

-Complete contact information sheet
-Deposit of 50% of total trip cost

The balance of total trip is due 60 days before departure. If the balance is not paid when due, unless previously advised in writing or email, Liz Caskey Culinary & Wine Experiences (hereafter referred to as “LCCWE”), reserves the right to regard the reservation as cancelled.

RESPONSIBILITIES OF TRIP PARTICIPANTS

All trip members are expected to be in good health. Moderate exertion including walks and climbing stairs is sometimes part of your itinerary. Cultural immersion is fundamental in the LIZ CASKEY experience. All members must be ready to enjoy travel and ready to experience cultural differences with grace and sensitivity. Smoking and usage of cellular telephones is prohibited at meals, on vans or buses, and during visits and activities. There will be stops for smoking and phone breaks as needed. Participants who are disruptive or endanger the group or the travel experience, or break local laws may be removed from the itinerary with no refund due and at their own expense.

CANCELLATION POLICY

Our cancellation policy is applicable to all portions of your trip you have contracted with us: land, air, single supplements, and tour extensions. All cancellations must be via written notice and received by mail, fax or email. Cancellation fees are as follows:

Non-refundable registration fee per person (minimum fee applicable)
Day tours             $150
Overnight tours (2-3 days)         $300
Custom Made itineraries (more than 3 days)       $500

Cancellation Fees-Land, per person
Days before departure
Up to 90 days                                                                                                     US$500 per person
89-61 days                                                                                                          30% of the trip cost
60-45 days                                                                                                          50% of the trip price
44-31 days                                                                                                          75% of the trip price
30-0 days                                                                                                           100% of the trip price

NOTE (1): Credit card fees are not refundable
NOTE (2): No Refunds are made for changes made en route at the discretion of the traveler

LCCWE is not responsible for additional expenses that may occur as a result of the cancellation such as no refunds for not purchasing travel insurance; airline cancellation fees; visa fees; vaccinations; purchases of clothing or equipment for the cancelled program or other expenses.

If unforeseen circumstances require us to change the trip itinerary, LCCWE will make every effort to select alternates (hotels, wineries, restaurants, activities) of the same quality. LCCWE reserves the right to cancel a tour for any reason, and in such an instance, will refund all payments received, constituting full settlement.

TRAVELER INSURANCE

We strongly encourage trip cancellation insurance that can be purchased from excellent insurance providers for a reasonable fee, which includes cancellation, delay, and baggage insurance in order to protect your vacation investment. We recommend Travelex Insurance for this coverage. Please contact them at www.travelex-insurance.com for a quote.

LCCWE is not responsible or liable for loss, damage or theft of personal luggage and belongings, or personal injury, accident or illness, or cancellations resulting from airline delays or natural disasters. In most foreign countries, insurance coverage of personal injury, accident or illness is not available on the basis of U.S. standards. We will not be responsible for any refunds not covered by or denied by the Travel Protection provider.

COST OF THE TRIP INCLUDES:

HOTELS: LCCWE uses rooms with private bath in deluxe and boutique hotels on a double occupancy basis. The client selects the room category at the time of booking. Air-conditioning is normally standard except where not available. Single rooms must be reserved in advance at a supplementary cost. LCCWE reserves the right to substitute hotels for those named in the brochure when necessary. Specific bed types must be requested at time of registration or otherwise cannot be guaranteed.

MEALS: Review your itinerary carefully for meal inclusions as they vary from day, overnight, and custom tours. Meals may be a la carte, wherever available and practical. In those few places where a la carte is not available or practical, a menu choice is offered prior to the program where you may select the main course of your choice. Bottled water, coffee or tea, and selected wines are included with meals. Daily breakfast at the hotel is included with the room rate in Chile, Argentina, and Uruguay.

GUIDE: Guide services are all English speaking as shown in the itinerary including entrance fees for places visited. Air-conditioned vehicles are utilized when available. Bottled still water is included on all excursions.

LUGGAGE: All transportation and transfer of one normal-size Pullman suitcase for checked luggage per person, and one carry-on. Please note for internal flights in South America the luggage allowance is inferior to on transcontinental flights (20 Kilos / 44 pounds max). Travelers will be responsible for overweight charges imposed by the airline and any necessary additional transfers for extra luggage.

GRATUITIES: All gratuities to hotel staff, transport during free time, our local guides and drivers are not included and at your discretion. Gratuities for all included meals will be taken care of by LCCWE.

TRANSFERS: If you book an airport pick-up transfer with us, you are responsible for rendezvousing with our English-speaking driver and/or guide at the designated meeting point (provided by our office prior to departure). If your flight is delayed you are responsible to advise us in a timely manner.

COST OF THE TRIP DOES NOT INCLUDE

Air transportation; airport taxes; passport and visa expenses; laundry, wine where not specified in itinerary, liquor, and all items of a personal nature; expenses of additional guides, buses or cars for sightseeing not included in the itinerary; excessive baggage charges; health, accident, baggage, and trip cancellation insurance; gratuity for any personal services; gratuity to the guide and driver; and other items not mentioned as being included.

GUARANTEED DEPARTURES
Once LCCWE has accepted deposits for a LIZ CASKEY journey, the departure is guaranteed, except in case of force majeure, which includes any major events that adversely affect international travel patterns, events that endanger travelers or circumstance beyond LCCWE’s control among others.

PRICING & CHANGES
Tour prices include planning, handling and operations charges and are based on current rates of exchange at the time of the itinerary quote and subsequent booking. LCCWE reserves the right to increase tour prices without notice for unbooked/unpaid itineraries. Any changes during travel to a reserved and paid itinerary during travel will be covered completely by the participants at their own cost. In the event of any of a major currency devaluation of more than 10%, LCCWE reserves the right to reprice itineraries.

HEALTH
The pace of LCCWE tours varies, but in general, requires participants be in good physical and mental health. LCCWE will make reasonable efforts to accommodate the special needs of its travelers; however, such travelers should be aware that the Americans with Disabilities Act is inapplicable outside of the United States and facilities outside the United States for disabled individuals are sharply limited. Accordingly, when you reserve your tour, please inform LCCWE of any physical disabilities or limitations so that we can help you determine the appropriateness of the itinerary you select. Notwithstanding the foregoing, LCCWE reserves the right to decline to accept or retain any person as a passenger should such person’s health or mental condition or physical infirmity or general deportment impede the operation of the trip or the rights or welfare or enjoyment of the group. It is the guest’s responsibility to judge the appropriateness of these travel activities to their physical capabilities.

PASSPORTS/VISAS/RECIPROCITY FEES
You are responsible for obtaining any travel documents and/or verifying entry requirements necessary for each country of travel and/or transit on your selected itinerary. Both Chile and Argentina now charge reciprocity fees for American and Canadian citizens that must be paid upon entry and are valid for the life of the passport. LCCWE cannot obtain personal travel documents for customers or assume responsibilities for notice of countries current requirements. You are responsible for any expenses incurred as a result of the delays or itinerary changes related to your lack of appropriate travel documents.

LIMITS ON LIZ CASKEY’S RESPONSIBILITIES

LCCWE and its affiliates purchase transportation, hotel accommodations, restaurant services, and other services from various independent suppliers that are not subject to its control. LCCWE CANNOT, THEREFORE, BE LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, OR ANY OTHER SPECIAL OR CONSEQUENTIAL DAMAGES that may occur due to (a) intentional, wrongful, negligent, or arbitrary acts or omissions on the part of a supplier, its employees and others not under the direct control of LCCWE, or (b) defects or failures of any aircraft, vessel, automotive vehicle or other equipment or instrumentality under the control of independent suppliers. In addition, LCCWE cannot be liable for delays in departure or interruption of your vacation arrangements caused by weather conditions, natural disasters or Acts of God, technical problems of any aircraft, vessel, automotive vehicle or other equipment or instrumentality, strikes, war, terrorist activity, civil commotion, or any causes beyond the control of LCCWE. In no event will LCCWE be responsible for incidental, consequential or special damage or loss suffered by any person or resulting in their inability to travel. LCCWE’s maximum liability, for any reason whatsoever, will be limited to the amount paid to LCCWE for its services. In issuing tickets and coupons for transportation of the purchaser by any means, and making arrangements for hotel or other accommodation, LCCWE is not acting as principal but only as agent for the companies, corporations or persons providing or offering the means of transportation and accommodation. To the extent LCCWE shall not be acting as an agent, as stated above, it shall be deemed to be acting as an agent of the purchasers in arranging or booking transportation and accommodation.

AIRLINES & AIRFARES

For custom itineraries where airfares are included, all airfares are subject to change upon the devaluation of currency and/or fuel cost increases. LCCWE does not assume responsibility for cancellation fees of airfares due to itinerary or departure changes or cancellations.

The airlines concerned are not to be held responsible for any act, omission, or event during the time passengers are not aboard their aircraft. The passenger tickets in use by the airlines, when issued, shall constitute the sole contract between airlines and the purchaser of these tickets and/or passenger.

Economy class allowance per trip participant is two checked pieces for which the total sum of the 3 dimensions (length plus height and width) does not exceed 106 inches (270 cms). No single piece may exceed the 3-dimensional sum of 62 inches (158 cms). Carrier liability for members’ baggage is clearly stated on the passenger contract included on all tickets or can be found on file for inspection at the offices of the carrier. Please refer to your airline for restrictions.

MEDIA
LCCWE reserves the right to take photographs and/or videos during the operation of any program, and to use the photography for promotional purposes. Participants who prefer that their image not be used are asked to make themselves known to LCCWE in writing during the booking process.

UNUSED SERVICES
If you make any changes to any portion of your vacation after you have departed, such changes will be completely at your own expense. Refunds are not available for services provided in the vacation prices not utilized by you.

DISPUTES
Any controversy or claim arising from/or relating to a LCCWE trip shall be resolved by binding arbitration in accordance with the Arbitration Rules of Chile, carried out in Santiago, where LCCWE is incorporated as a Chilean Limited Liability Company. Acceptance of the initial services to be provided on the trip shall constitute an acceptance by the trip member of these terms and conditions. By paying the deposit to LCCWE, the depositor therefore agrees to be bound by the above-recited Terms & Conditions.